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  • About us
  • How can we help you?
  • Services
    • Mock Inspections
    • Audits
    • Manager Support
    • Interim Management
    • Provider Assistance
    • Turn Around
    • Training
  • Contact Us
  • Testimonials
  • Agency Staff
  • More
    • Home
    • About us
    • How can we help you?
    • Services
      • Mock Inspections
      • Audits
      • Manager Support
      • Interim Management
      • Provider Assistance
      • Turn Around
      • Training
    • Contact Us
    • Testimonials
    • Agency Staff
  • Home
  • About us
  • How can we help you?
  • Services
    • Mock Inspections
    • Audits
    • Manager Support
    • Interim Management
    • Provider Assistance
    • Turn Around
    • Training
  • Contact Us
  • Testimonials
  • Agency Staff

What are regulators looking for?

What are the five key line of enquiry?

What are the five key line of enquiry?

What are the five key line of enquiry?

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Is it Safe?

What are the five key line of enquiry?

What are the five key line of enquiry?

  • Safeguarding and protection from abuse
  • Managing risks
  • Safe Care and treatment
  • Medicines Management
  • Track record
  • Learning when things go wrong

Is it Effective?

What are the five key line of enquiry?

Is it Effective?

  • Assessing needs and delivering evidence-based treatment
  • Monitoring outcomes and comparing with similar services
  • Staff skills and knowledge
  • How staff, teams and services work together
  • Supporting people to live healthier lives
  • Consent to care and treatment

Is it Caring?

Is it Responsive?

Is it Effective?

  • Kindness, respect and compassion
  • Involving people in decisions about their care
  • Privacy and dignity

Is it Responsive?

Is it Responsive?

Is it Responsive?

  • Person-centred care
  • Taking account of the needs of different people
  • Timely access to care and treatment
  • Concerns and complaints

Is it Well led?

Is it Responsive?

Is it Responsive?

  • Leadership capacity and capability 
  • Vision and strategy
  • Culture of the organisation
  • Governance and management
  • Management of risk and performance
  • Management of information
  • Engagement and involvement
  • Learning, improvement and innovation

Audits

We can help you with planning and implementing audits within your existing systems to ensure you are compliant in all areas to try and make it as simple and streamlined as possible meaning you can get on with the day to day running of your home.


Areas we look at include medicines management, care plans, environmental areas and the tools to evaluate feedback.


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