What are regulators looking for?

What are the five key line of enquiry?

What are the five key line of enquiry?

What are the five key line of enquiry?

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Is it Safe?

What are the five key line of enquiry?

What are the five key line of enquiry?

Safeguarding and protection from abuse
Managing risks
Safe Care and treatment
Medicines Management
Track record
Learning when things go wrong

Is it Effective?

What are the five key line of enquiry?

Is it Effective?

Assessing needs and delivering evidence-based treatment
Monitoring outcomes and comparing with similar services
Staff skills and knowledge
How staff, teams and services work together
Supporting people to live healthier lives
Consent to care and treatment

Is it Caring?

Is it Responsive?

Is it Effective?

Kindness, respect and compassion
Involving people in decisions about their care
Privacy and dignity

Is it Responsive?

Is it Responsive?

Is it Responsive?

Person-centred care
Taking account of the needs of different people
Timely access to care and treatment
Concerns and complaints

Is it Well led?

Is it Responsive?

Is it Responsive?

Leadership capacity and capability
Vision and strategy
Culture of the organisation
Governance and management
Management of risk and performance
Management of information
Engagement and involvement
Learning, improvement and innovation